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NIRIS: The Smart Citizen Service Platform

Enhance direct communication with your community

What is NIRIS?

An application for the automated management of citizen requests and complaints. It offers solutions tailored to each municipality.

Challenge

How does NIRIS work?

Benefits

What do I get with NIRIS?


  • Reduce response time to citizens
  • Automatic distribution of requests
  • Prevent errors in request categorization
  • Avoid duplication of requests with the same purpose
  • Organize requests with a clear time limit
  • ISO 9001 Citizen Service
  • Real-time tracking
  • An OpenSource platform
  • Benefit from improvements by the IRIS community

Efficient municipal management

367.382

Requests processed in 2023 at Barcelona City Council:

7.6 days

Average response time at Barcelona City Council

3 month

To implement NIRIS tailored to your municipality

How does it do?

With the use of Artificial Intelligence for the request classification system, Machine Learning technology, and Natural Language Processing.

Challenge

Request a personalized meeting

We adapt NIRIS to the needs of each municipality