Features

Multi-platform and responsive

- Citizen portal

- Management system

- On-site worker app

Interoperable

- Private and public API

- API for connecting with external providers for management

- Different SMS and letter providers

Configurable and Costumizable

- It adapts to the corporate image of your city council.

- Creation of groups and departments adapted to the structure of your city council.

- Multiple options to configure your themes and task types.

And

Open Source

Process designer, to adjust the flows.

Answer templates.

Oriented towards complying with ISO 9001 for citizen service.

Multi-platform and responsive

- Citizen portal

- Management system

- On-site worker app

Interoperable

- Private and public API

- API for connecting with external providers for management

- Different SMS and letter providers

Configurable and Costumizable

- It adapts to the corporate image of your city council.

- Creation of groups and departments adapted to the structure of your city council.

- Multiple options to configure your themes and task types.

And

Open Source

Process designer, to adjust the flows.

Answer templates.

Oriented towards complying with ISO 9001 for citizen service.

Task management

Efficient municipal management

367.382

Requests processed in 2023 at Barcelona City Council:

7.6 days

Average response time at Barcelona City Council

3 month

To implement NIRIS tailored to your municipality

Request a demo

Functionalities

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Group citizen requests into one task for streamlined management, resolution, and response.

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Answer template system.

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Permission and group system tailored to the city council's structure.

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Smart task assignment based on geolocation and other request attributes.

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Collaboration with supplier systems.

Answers via multiple channels like email or SMS.

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Complete tracking of requests.

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Identifies stalled requests and issues.

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Reports and integration with OpenData systems.

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Alerts and notifications.