Palma, February 10, 2024. - APSL Nagarro, along with the city councils of Barcelona and A Coruña, has agreed to make the intelligent citizen attention platform IRIS open-source, with the aim of encouraging more local entities to use the platform.
With this decision, APSL-Nagarro will offer its version of IRIS, called NIRIS, to Spanish municipalities thanks to its extensive experience with the Barcelona City Council and the development of IRIS2, the platform that included Artificial Intelligence and Machine Learning in citizen attention.
The Barcelona City Council developed an initial version of the IRIS citizen platform, which operated and evolved for 10 years. In 2018, due to the need to improve efficiency in management and task assignment, it began developing IRIS2 together with APSL Nagarro. In this phase, Artificial Intelligence was introduced for the automatic distribution of tasks and workflows.
This automatic function improves the efficiency of municipal management of citizen requests and reduces errors in the distribution of tasks between departments. In the case of the Barcelona City Council, the initial developer of the IRIS platform, errors were reduced by 50% when APSL-Nagarro contributed Artificial Intelligence and Machine Learning to the system.
NIRIS can improve many aspects of municipal management. Its use cases cover all departments of city councils, with a special focus on cleaning, public roads, mobility, and also specific events that alter the day-to-day life of the city.
NIRIS-IRIS is currently operating in the Barcelona City Council and the Concello da Coruña, demonstrating that it is a robust and proven product. In the Barcelona City Council in 2023, a total of 387,382 requests were managed through this platform, which were resolved and responded to in an average of 7.6 days.
Municipalities interested in exploring the benefits of NIRIS can obtain more information through the website iris.apsl.net and schedule personalized demonstrations by contacting APSL, a Nagarro Company.
APSL Nagarro is a company born in the Balearic Islands with more than 10 years of experience in application development. In these years it has evolved from tourism, through science to the public sector. In 2023 it joined the Nagarro group, dedicated to digital services, which allows it to accompany clients throughout their transformation cycle and technological strategy.
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