APSL a Nagarro company, launches NIRIS, the intelligent citizen attention platform for municipalities.

Palma, March 15, 2024. - APSL, a Nagarro company, launches NIRIS, an intelligent citizen engagement platform tailored for all municipalities. The platform is designed to help municipalities advance their digital transformation and improve communication and service to citizens. The platform focuses on optimizing citizen attention by intelligently distributing requests using Artificial Intelligence (AI). This innovative approach ensures efficient task distribution and responses, significantly accelerating response times for citizens. This distribution also reduces errors in task distribution between departments. In the case of the Barcelona City Council, the initial developer of the IRIS platform, errors were reduced by 50% when APSL contributed Artificial Intelligence and Machine Learning to the system. NIRIS can improve many aspects of municipal management. Its use cases cover all departments of city councils, with a special focus on cleaning, public roads, mobility, and also specific events that alter the day-to-day life of the city. NIRIS is currently operating in the Barcelona City Council and the Concello da Coruña, demonstrating that it is a robust and proven product. In the Barcelona City Council in 2023, a total of 387,382 requests were managed through this platform, which were resolved and responded to in an average of 7.6 days. Municipalities interested in exploring the benefits of NIRIS can obtain more information through the website iris.apsl.net and schedule personalized demonstrations by contacting APSL, a Nagarro Company. APSL, a Nagarro Company, is committed to the public sector and offers various tools for the digital transformation that public institutions are facing in these years. NIRIS is part of this commitment, offering municipalities the opportunity to transform their operations and improve the quality of life for their citizens and direct communication with them. APSL, a Nagarro Company, is a company born in the Balearic Islands with more than 10 years of experience in application development. In these years it has evolved from tourism, through science to the public sector. In 2023 it joined the Nagarro group, dedicated to digital services, which allows it to accompany clients throughout their transformation cycle and technological strategy.