The intelligent citizen service platform also allows us to create categories for specific events. This way, if there are a series of incidents related to an event, they are grouped separately and addressed as such. This also allows for better monitoring of requests and incidents related to a specific action. An example would be specific construction works in a municipality that have a significant impact over time. This prevents requests from being sent to different departments, as they will all be related to the construction work and should be addressed from there. Once again, this allows for better management, and citizens can also track progress in real time and receive a response once the incident has been resolved or their information request has been answered.