Citizens interested in conducting municipal services-related procedures can use the platform to submit their requests. Automatic categorization and efficient task assignment direct requests to the appropriate department, facilitating the management of procedures. The possibility of real-time tracking provides citizens with up-to-date information on the status of their procedures. It simplifies the process, efficiently distributes requests for a quick response and offers greater transparency. It can also be used to make direct contact with the Mayor's Office, demonstrating greater permeability and proximity of the city council to that figure.