Public thoroughfares

Broken items

This task also allows to locate the exact location of the request made by the citizen. This facilitates and speeds up the moment of going to solve the solution. In addition, if that request is repeated by several citizens, it is grouped into a single task for the corresponding department. In this way, NIRIS will provide a solution more quickly and also give feedback on the solution to the people who have made the request.
Requests such as the following can be processed:

- Broken tiles

- Broken benches

- Broken litter bins

- Broken water fountains

- Road in poor condition

- Broken playground equipment

Trees

In cities, trees cause various incidents throughout the year and of different types. Our platform improves the efficiency and municipal management of trees. Citizens can submit related requests through the citizen service system, and task distribution is assigned automatically among municipal departments, ensuring optimal distribution. Citizens can track progress in real time, which contributes to transparency and strengthens trust in municipal management.

Among the most common requests are the following:

- Pruning and maintenance

- Tree planting

- Tree removal

- Pest control

- Green space improvement

Lighting

In municipalities, lighting causes various incidents throughout the year and there are several types of incidents. Our platform improves the efficiency and management of urban lighting. Through the platform, citizens can submit requests, report problems, and track progress in real time. The benefits of making these requests with NIRIS include optimizing resources, being more efficient, resolving requests within a shorter timeframe, and obtaining data on lighting management. Among the most common requests are the following:

- Lighting failures

- Requests for new lighting

- Improving lighting in darker areas

- Wiring problems

- Intensity adjustments